Terms and conditions of use

Please take few minutes to read the below information about the legal terms and conditions that apply to your use of the Ventair Clearance website and any services or products that you order from us. If you don't agree to these terms and conditions please do not use our website.


By using this website you are bound by these terms and conditions which form a legally binding contract between you and Ventair Pty Ltd ABN 74 116 917 107. (Ventair)

By agreeing to these Terms and Conditions of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


Privacy, Disclosure and Data Security

Your privacy is very important to us and we will always act to protect your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

View the full details of our Privacy Policy. Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Policy.


Use of this website

You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.

You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.

Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit, deface, hack or otherwise interfere or link to or deep-link into this website or any of the material or content displayed on this website.


Copyright, trademarks and ownership of rights

The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trademarks, are the property of Ventair Pty Ltd or are licensed to Ventair Pty Ltd and are protected by copyright, trade mark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organization, provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Ventair Pty Ltd. 



Under no circumstance will we deliberately send you an electronic message without your consent.


A Cookie is a small data file that's stored by your web browser on your computer.

Ventair uses Cookies to help streamline your online experience and help monitor your online activity and to learn which advertisements bring users to our website. The information that we collect and share from the Cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or the details of your internet service provider.


Links to third-party sites and other websites

There are links on this site to other websites operated, controlled or produced by third parties that may be of interest to you. Please note that Ventair is not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by use of these websites. Ventair does not control, endorse, sponsor or approve any such third party websites or their content nor does Ventair provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.


Damage to computer or other device

We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.


Online shopping

When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to display appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment.



We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description; or error in your order.


Credit Card use and Authorisation

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method.


Variation of products and price

Ventair may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.


We will be using Australia Post and Australia Post Partners for all of our shipping needs. All orders will be shipped from our Melbourne Warehouse within one to two business days. Delivery lead time will vary depending on your location.

Please note that all parcels will require a signature upon delivery. If there's no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest collection agency/center. “Authority to leave” option in checkout?

In most cases orders will be trackable via a unique tracking number that will be emailed to you when your order has been shipped. Some remote locations do not allow parcel tracking capabilities.

We will make every attempt to deliver goods within normal timeframes however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.


GST (Deliveries within Australia)

All orders where delivery is within Australia include goods and services tax (GST).


Risk and Title

Risk in the Goods passes to you on delivery.

Ownership of and title to the Goods is retained by the Ventair and shall not pass to you until the Ventair receives payment in full for the Goods.

If any of the Goods delivered to you are not free from any encumbrance (other than any encumbrance created under these Terms) and are not of merchantable quality or fit for their intended purpose, you must notify the Ventair in writing within seven days of delivery and Ventair’s responsibility for any non-compliant Goods will be determined in accordance with the clauses relating to Returns and Refunds below. Any claims not made within this timeframe will be invalid and Ventair will have no liability whatsoever in respect of such claims. 



Our policy lasts 7 days. If 7 days have gone by since your purchase (placement of order and order confirmation), unfortunately we can’t offer you a refund or exchange.

Please direct all requests for returns, refunds and chargebacks to:


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns will not be accepted i) if an item is not in its original condition, is damaged or missing parts for reasons not due to our error ii) any item that is returned more than 7 days after delivery iii) items that were on sale at time of purchase.

You will be responsible for paying for your own shipping costs for returning your item.

For security and peace of mind, we strongly suggest insured registered post as Ventair Pty Ltd is not liable for lost return parcels.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within a certain number of days.

Shipping costs will not be refunded except for cases when an incorrect item may have been dispatched from the warehouse.



All orders are calculated in AU Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order.

We only accept payment by MasterCard and Visa for payments made directly through the site. If using PayPal check out, you are subject to their payment terms and conditions.

We will always act to protect the details of your payment and purchase however in the absence of negligence, Ventair will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.

Our servers will help secure your personal information with up-to-date firewalls and encryption techniques during the ordering and purchase process – which is Payment Card Industry compliant.


Damaged products

Ventair will endeavor to pack and ship your order using suitable transport services. Ventair will not accept responsibility for products damaged during transit.


Cancelling an order

You can cancel your online order provided that it has not been dispatched. Please contact us by emailing

We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched.


Password and account security

It is your responsibility to maintain the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer, please ensure that you logout of your account at the end of each session.

If you believe that there has been a security breach or misuse of your password or account, please let us know immediately.

Ventair will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

Website changes

We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.


Website unavailability

We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.


Historical Information

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Correction of errors

Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.

If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at



If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site. A notice as outlined above will be sent to you via your account email.


Disclaimer/Limitation of Liability

Your use of this website is at your own discretion. Ventair Pty Ltd makes no warranties or representations about this website or any of the content and accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content. Ventair Pty Ltd does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

To the maximum extent permitted by law Ventair excludes all liability for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) arising out of or in connection with the website content and the use or performance of the Ventair website except to the extent that the loss or damage is directly caused by Ventair’s fraud or willful misconduct.

Where the law (including without limitation the Competition and Consumer Act 2010 (Cth)) implies a warranty or guarantee into these Website Terms and Conditions which may not lawfully be excluded, then provided it is fair and reasonable to do so, Ventair’s liability for breach of such a warranty or guarantee shall be limited at its option, to any one or more of the following:

(a) in the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and
(b) in the case of services, to either resupplying the services or payment of the cost of having the services supplied again.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.


Governing law

Ventair Pty Ltd Australia operates this website from its offices in Australia. The laws of the State of Victoria govern these Terms and Conditions.


Comments, feedback and other

We're always happy to hear from you and welcome your comments, suggestions or feedback.

Please contact us at: